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my work experience

Senior User
Experience Designer

Lumen Technologies

Jan 2019 - Apr 2024

  • Led the end-to-end UX design process for a new SASE experience, from initial research and concept development to final implementation. After launch, the product won the 2023 CyberSecurity Breakthrough Award.

  • Worked closely with a team to create the first entirely user-led e-commerce workflow for the DDoS product, increasing sales by 15% through online purchases and leads from the workflow that were funneled to sales staff.

  • Developed detailed designs using UXPin & Balsamiq in order to communicate visual concepts and design ideas to get agreement from cross-channel stakeholders.

  • Conducted design research and usability tests that resulted in actionable insights which increased system usability scores from below average (47%) to above average (71%) and increased overall task completion by 15%.

  • Led design workshops analyzing customer needs for existing product workflows that identified constructive opportunities for product enhancements.

  • Organized and hosted monthly team events for a virtual team to boost team cohesion and morale.

Product Analyst

Lumen Technologies

Nov 2015 - Jan 2019

  • Orchestrated product analysis sessions with more than 15 teams to identify metrics relevant to their team, then created and managed dashboards to visualize that data for product owners.

  • Coordinated monthly meetings focusing on data visualization which allowed product owners for more than 15 teams prioritize further development using hard data in place of guesswork.

  • Created metrics-based business justification presentations for new product ideas or initiatives to improve current products.

  • Directed usability research to ensure users could intuitively understand the software our teams developed.

  • Conducted competitive analysis of Lumen’s service level agreement which resulted in updating the agreement to be more competitive in the field.

Customer Advocate

Bayer

Jul 2013 - Nov 2015

  • Managed a project that created an innovative plant tracking application in greenhouses and then created a training program to launch the software to users across 8 sites in both the U.S. and India. This application increased worker effectiveness and saved the company over 50 hours per week.

  • Created and maintained training programs and documentation for custom-built computer applications to help scientists manage greenhouses, microbial seed treatment development, and patent approval workflows.

  • Employed root cause analysis skills to uncover the base causes for problems within workflows rather than creating applications to address only symptoms of those problems.

  • Identified and analyzed business requirements for new features for workflows listed above to improve efficiency.

  • Acted as a liaison between system users and the SCRUM team by conducting user acceptance testing and training sessions for multiple applications and business objects reports.

Intelligence Analyst

U.S. Army

Aug 2000 - Dec 200

  • Created an organizational workflow to track security clearance expiration dates and conduct re-investigations in a timely manner, ensuring that no clearances expired for a battalion of over 600 soldiers.

  • Identified and extracted essential information from intelligence products and investigations and synthesized the information into reports to be disseminated across the brigade.

  • Developed specific expertise, discerned patterns of complex behavior, and provided an accurate understanding of present and future threats to commanders, enabling them to make informed decisions for unit activities.

  • Navigated a variety of records, reports, miscellaneous communications, case files, and other sources to support analysis into potential threats in our area of operations.

  • Briefed commanders of the battalion twice weekly about potential threats, persons of interest, and significant events in our area of interest.

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